Refund and Returns Policy

Effective Date: [15/07/2]

At West Coast Mousse Hash, we are committed to providing premium-quality products and outstanding customer service. Please read our Refund and Returns Policy carefully before placing an order.

Returns

Due to the nature of our products and applicable health, safety, and regulatory considerations, we do not accept returns of products that have been opened, used, or consumed.

A return may be eligible only if:

• The product is unopened, unused, and in its original sealed packaging.
• The return request is submitted within 14 days of the delivery date.
• You received the wrong product.
• The product arrived damaged during shipping.
• The product has a verified manufacturing defect.

All returns require prior authorization from our customer support team. Returns sent without approval may not be accepted.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

• Your order number
• A description of the issue
• Clear photos of the product, packaging, and shipping label

After reviewing your claim, we will determine whether you qualify for a replacement, store credit, or a refund.

Refunds

Once your refund is approved, we will process it to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the refund results from our error or a verified product defect.

Exchanges

We replace products only if they arrive damaged, defective, or if an incorrect item was shipped.

We do not offer exchanges for changes of mind, personal preferences, or products that have been opened or used.

Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been processed or dispatched, it cannot be canceled.

Non-Returnable Items

The following items are not eligible for return or refund unless required by applicable law:

• Opened or used products
• Products with broken or removed safety seals
• Clearance or final sale items
• Gift cards
• Promotional or complimentary items

Return Shipping

If your return is approved, we will provide instructions for returning the product.

Customers are responsible for return shipping costs unless the return is the result of our error, a damaged shipment, or a verified manufacturing defect.

For your protection, we recommend using a trackable shipping service when returning approved items.

Contact Us

If you have any questions about this Refund and Returns Policy or need assistance with an order, please contact us:

West Coast Mousse Hash

Email: info@westcoastmoussehash.com

Phone: +1 (505) 573-8255

Address:
1924 Old Louisville Road
Guyton, GA 31312
United States